• Location: London & Remote Hybrid
• Job type: Full time / Permanent
• Salary: £90,000 – £100,000

About the role

Hearts & Science are looking for a Client Partner to join our Client Experience team to work on a fantastic new win: Jaguar Land Rover.

Jaguar Land Rover (JLR) are on a transformational journey and have exciting plans for the future. You will be working across the brands within JLR, including Land Rover, Jaguar, Defender, Discovery.

One of the key challenges will be to help Jaguar reposition as an all-electric vehicle manufacturer. Other elements include improving the consumer experience and helping the automotive giant more with its digital and performance transformation. Jaguar Land Rover aims to achieve net zero carbon emissions across its supply chain, products, and operations by 2039. They have already demonstrated a keenness for creative and innovative thinking, so this will be a very exciting client to work across.

About you

Our Client Experience team are responsible for establishing Hearts & Science as highly trusted advisors to our clients and in this role, you will take ownership of shaping and communicating client experience.

The role will be ideal for you if:

• You have strong previous experience working as a skilled client operator delivering brilliant day to day client experience for your accounts, with extensive commercial experience.
• You have demonstrable experience of leading on new business pitches and presenting in pitches.
• You are a skilled project manager and have the ability to orchestrate responses alongside wider agency teams.
• You have astute knowledge of client’s business challenges, insights and requirements to effectively challenge conventions and will be able to look into the future with client relationships, taking ownership of the client development plan.
• You have experience leading and developing a team, driving overall performance and effectively utilising the full range of our agency’s skillsets.

What you can expect

• Flexible working
• 27 days holiday + bank holidays
• Full range of benefits including Private Medical Insurance, Pension, Life Assurance, Eye Care
• Subsidised food and drink on our 7th floor canteen
• Opportunity to impact on Hearts’ life through DE&I and Culture committees

About Hearts & Science

Part of Omnicom Media Group (OMG UK), Hearts & Science are one of the fastest growing agencies in the market.

Built in the digital age with agility at our core, our DNA is different from your average media agency. Our people bring to life our values of challenging conventions, celebrating difference, collaboration and positivity.

The core of our difference is rooted in our culture, something we invest significant time and energy into nurturing to ensure our people remain happy and fulfilled.

A central pillar of creating an agency Fit for the Future is making decisions that benefit our people, our agency, our partners and our clients both today and tomorrow. In media terms this means total transparency, over-and-above data governance, ethical media practices and thinking both long and short. This extends into our approach to learning & development, our diverse staff population, and social calendar.

At OMG, our vision is to be an agency where difference is valued and everyone is able to thrive in a culture of equality, inclusion and belonging. We are committed to providing a truly inclusive environment that reflects today’s society, where everyone is able to bring their true selves to work, and where diverse voices and backgrounds are valued, heard and well-represented.

We will process your personal data in accordance with our Recruitment Privacy Notice which is available on www.omgukcareers.com.

If you’re interested in joining the Hearts & Science team then please click ‘apply now’ below to apply through Enna, one of the team will be in touch within 24 hours.