Location: Skipton

Type: Full-time

Salary: Up to £23,600 Per Annum

The UK’s 4th largest building society. Diversity and inclusion are a priority and applications are encouraged from individuals of all backgrounds, ethnicity, gender identity, sexual orientation, disability, neurodiversity, age, family or parental status, beliefs, nationalities and religions. Colleagues are asked to bring their true selves to Skipton.

Hours:

The role of Customer Consultant is a permanent positions working full-time. For our Taunton branch this would mean 36 flexible hours across Monday to Saturday to support operating hours in the branch.

The role of Customer Consultant includes:

• Engaging in conversations to find out our customers’ needs
• Providing information to customers about our full savings range, products and services that we offer
• Really listening to and getting to know our customers to help them to review their circumstances and what their goals are
• Providing a straightforward, helpful service that lets your enthusiasm and professionalism shine through.
• Be the First Point of Contact: You’ll warmly welcome customers, both in-branch and over the phone, making a lasting impression and that their first interaction with us a positive one.
• Engage and Understand: By asking insightful questions, you’ll uncover and understand our customers’ needs, ensuring you provide tailored solutions that truly make a difference.
• Listen and Tailor Solutions: You’ll listen carefully to each customer’s unique circumstances and offer personalized solutions that meet their needs, ensuring the best outcomes for both the customer and our society.
• Proactive Outreach: You’ll proactively reach out to customers over the phone, identifying their needs and discussing how we can support them.
• Maintain Accurate Records: Using our internal systems, you’ll ensure customer records are up-to-date and accurate, with a special focus on identifying and supporting vulnerable customers.
• Adhere to Policies: You’ll understand and adhere to our policies, standards, and controls, with comprehensive training and coaching to support you in your role.

Experience:

• You will have previous experience of interacting with customers.
• The ability to work well alongside others, with a ‘one-team’ mindset.
• The ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
• The desire and ability to grow, adapt and change whilst accommodating business needs and priorities.

Benefits:

• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
• Generous employer matched pension contributions – up to 10% per annum.
• We care about your health and wellbeing. You will have access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
• There are always initiatives to get involved with charities with three paid volunteering days for you to use each year.
• Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
• A commitment to training and development.
• Private medical insurance for all our colleagues.
• Salary Sacrifice Scheme for hybrid/electric car.