Location: Manchester

Salary: Competitive

Type: Full-time

Role:

• Schedule routine service visits and dispatch callouts efficiently.
• Manage engineers’ diaries and coordinate assignments seamlessly.
• Process permits and handle essential paperwork with precision.
• Serve as a dedicated point of contact for our valued national customers.
• Keep everything running smoothly by rescheduling work due to absences or urgent calls.
• Provide exceptional customer service via phone and email.
• Collaborate with multiple departments to ensure a seamless customer experience.
• Support service managers in maximizing engineer productivity.
• Work with portals and reporting tools to meet team KPIs.

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills:

✔ Customer service experience with a proactive approach.

✔ Strong communication skills – both written and verbal.

✔ Ability to multitask and stay calm under pressure.

✔ Tech-savvy – comfortable using multiple PC applications.

✔ Quick decision-making skills and a keen eye for detail.

✔ Organizational skills that keep operations running smoothly.

Desirable Skills:

• Experience using GANT-based planning/dispatch software.
• Previous planning or scheduling experience in a service role.