Introduction:

In today’s diverse workplaces, embracing neurodiversity is essential for fostering inclusive environments where every individual can thrive. Neurodivergent individuals, including those with autism, ADHD, dyslexia, and other conditions, bring unique perspectives and strengths to the table. However, effective communication with neurodivergent colleagues requires a nuanced approach that considers their specific needs and preferences. In this blog, we’ll explore the 7 C’s of communication—clarity, conciseness, coherence, completeness, courtesy, consideration, and concrete language—and how they can be applied to better communicate with neurodivergent colleagues in the workplace.

Clarity:

Clarity is paramount when communicating with neurodivergent colleagues. Use clear and straightforward language, avoiding jargon, idioms, and ambiguous terms that may cause confusion. For example, instead of saying “Let’s touch base,” say “Let’s have a meeting to discuss the project.” Provide concise explanations and break down complex information into manageable chunks. For instance, when explaining a new process, provide step-by-step instructions with visual aids. Clear communication helps neurodivergent individuals understand their roles, tasks, and responsibilities more effectively, enhancing productivity and reducing misunderstandings.

Example: Instead of saying, “We need to think outside the box,” which may be vague, say, “Let’s explore alternative solutions to find a creative approach.”

Conciseness:

Neurodivergent individuals may have difficulty processing large amounts of information or lengthy explanations. Therefore, practicing conciseness in communication is key. Focus on conveying essential points without unnecessary elaboration or repetition. For example, instead of sending a long email with multiple paragraphs, use bullet points to highlight key information. Use visual aids, such as flowcharts or diagrams, to convey complex concepts succinctly. By being concise, you respect the cognitive preferences of neurodivergent colleagues and help them stay engaged and attentive during interactions.

Example: Instead of providing a lengthy explanation of the project’s background, outline the main objectives and action items in a bulleted list.

Coherence:

Coherent communication involves organixing information logically and sequentially to facilitate understanding. Structure your messages in a logical manner, using headings, subheadings, and transitions to guide the flow of conversation or written communication. For instance, when presenting a proposal, organise your points in a clear and sequential manner, starting with an introduction, followed by supporting arguments, and concluding with a summary of key points. Avoid sudden topic shifts or tangential discussions that may derail the focus of neurodivergent individuals. By maintaining coherence in your communication, you enable neurodivergent colleagues to follow along more easily and extract meaning from the information presented.

Example: When giving a presentation, use a clear outline with numbered sections to guide the audience through the content step by step.

Completeness:

Ensure that your communication is complete by providing all necessary information and context. Neurodivergent individuals may struggle to fill in gaps or infer implicit meanings, so it’s important to be thorough in your explanations. For example, when assigning tasks or delegating responsibilities, clarify expectations, deadlines, and any relevant guidelines or resources. Encourage neurodivergent colleagues to ask questions or seek clarification if they need further information. By providing complete communication, you empower neurodivergent individuals to perform their roles effectively and independently.

Example: When assigning a project, provide clear instructions, deadlines, and resources, and encourage team members to ask questions if anything is unclear.

Courtesy:

Courtesy in communication involves demonstrating respect, empathy, and consideration for others. Treat neurodivergent colleagues with kindness and patience, recognising their unique perspectives and communication styles. For instance, if a neurodivergent colleague needs extra time to process information or respond to a question, be patient and avoid rushing them. Practice active listening, maintain eye contact (if comfortable), and acknowledge their contributions during conversations or meetings. By showing courtesy and respect, you create a supportive and inclusive workplace culture where neurodivergent individuals feel valued and accepted.

Example: During meetings, ensure that everyone has an opportunity to speak and be heard, and validate their contributions by acknowledging their input.

Consideration:

Consideration entails being mindful of the individual needs and preferences of neurodivergent colleagues. Flexibility and accommodation are essential components of considerate communication. Tailor your communication style to accommodate diverse sensory, cognitive, and communication preferences. For example, offer alternative communication channels (e.g., email, instant messaging) for those who may find face-to-face interactions challenging. Allow extra processing time during discussions or decision-making processes, and be open to adapting your approach based on feedback. By demonstrating consideration, you foster a culture of acceptance and accessibility where neurodivergent individuals can thrive.

Example: If a neurodivergent colleague prefers written communication, offer to communicate via email or instant messaging rather than in-person meetings.

Concrete Language:

Use concrete language and tangible examples to enhance understanding and clarity in communication with neurodivergent colleagues. Avoid abstract or ambiguous language that may be open to interpretation. For instance, instead of saying “Let’s increase productivity,” say “Let’s implement a new software system to streamline our workflow and reduce manual tasks.” When discussing concepts or ideas, break them down into tangible components and relate them to practical experiences or outcomes. Concrete language helps neurodivergent individuals grasp complex concepts more effectively and apply them to their work.

Example: When explaining a new policy, use specific examples to illustrate how it will impact day-to-day operations and clarify any potential concerns or questions.

Checklist for Effective Communication with Neurodivergent Colleagues:

• Clarity: Is my message expressed clearly and without ambiguity?
• Conciseness: Have I conveyed essential information without unnecessary elaboration?
• Coherence: Is my message organised logically and sequentially for easy comprehension?
• Completeness: Have I provided all necessary information and context?
• Courtesy: Am I demonstrating respect, empathy, and consideration in my communication?
• Consideration: Have I accommodated diverse sensory, cognitive, and communication preferences?
• Concrete Language: Have I used specific, descriptive terms and tangible examples to enhance understanding?

Conclusion:

Effective communication with neurodivergent colleagues is essential for creating inclusive and supportive workplaces where everyone can contribute their unique talents and perspectives. By applying the 7 C’s of communication and incorporating examples and considerations for neurodiversity, you can enhance understanding, collaboration, and productivity within your team or organisation. Embrace neurodiversity as a valuable asset, and prioritise empathy, respect, and make adjustments in your communication practices. Together, we can build workplaces that celebrate diversity and empower all individuals to reach their full potential.